Post by account_disabled on Feb 19, 2024 21:18:09 GMT -8
Another new feature of digital channels is that by law, companies need to ensure that at least one digital channel is running full-time. This way, it can be run at any time, but the phone does not need to do this. A survey by Yishou shows that respondents prefer to obtain services through digital channels rather than traditional channels. Additionally, human assistance will no longer be mandatory in the model. Menu and transfer options Under the new decree, service channels must add cancellation and complaint options to their menus.
Additionally, requests to cancel services must be responded to immediately. If a call needs to be UK Mobile Number List transferred, this operation can only be performed once. Advertising and advertising? They are still banned. However, during the waiting period, messages containing informational content may be forwarded. Therefore, while customers are waiting, they can be warned of their rights and obligations or informed of other available service channels. It is worth noting that advertising information can only be played with the user's prior approval.
Elimination Consumers can now cancel service in any service channel that allows for contracting. In other words, if your company enters into a contract via email, chatbots, etc., it must allow the customer to cancel the contract through all of those channels if they wish. In other words, it will no longer be authorized to establish only one contact method to carry out such actions. The focus now is consumer satisfaction! The purpose of the new ordinance is to increase public retention and loyalty.
Additionally, requests to cancel services must be responded to immediately. If a call needs to be UK Mobile Number List transferred, this operation can only be performed once. Advertising and advertising? They are still banned. However, during the waiting period, messages containing informational content may be forwarded. Therefore, while customers are waiting, they can be warned of their rights and obligations or informed of other available service channels. It is worth noting that advertising information can only be played with the user's prior approval.
Elimination Consumers can now cancel service in any service channel that allows for contracting. In other words, if your company enters into a contract via email, chatbots, etc., it must allow the customer to cancel the contract through all of those channels if they wish. In other words, it will no longer be authorized to establish only one contact method to carry out such actions. The focus now is consumer satisfaction! The purpose of the new ordinance is to increase public retention and loyalty.